Shipping & Returns
The Mercantile ships Monday through Friday, excluding holidays. All orders are processed within 3-5 business days unless longer lead times are specified on product’s description. Please expect delays during sales or holidays.
Once your item has shipped, you’ll receive a tracking number to follow the package. Orders with multiple items may have more than one tracking number with varying arrival dates.
Delivery delays can occasionally occur based on weather/holidays etc.
Where do we ship to?
The Mercantile ships across the United States. Some exceptions may apply.
We continue to experience longer than usual shipping times for products. ETA stock dates are more fluid than ever due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us.
All in-stock items are shipped from our Red Bank warehouse. Some products are shipped directly from the distribution center to you. This will be noted in the products description. You’ll be contacted within 48hrs of placing your order with an approximate timeframe. This is based on stock availability, distribution, and shipping.
Shipping fees are calculated and displayed at checkout based on total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote for approval.
Typically, items are shipped via Courier (UPSP, UPS, or Fedex).
Carrier delivery arrangements are made for select oversized items. Any items subject to special shipping terms and cost will be noted in the item’s description. You will be contacted within 48 hours of placing the order with additional details on shipping costs, timeframe, and carrier terms.
Delays in shipment or delivery can be caused due to holidays, busy seasons, weather or various other reasons. These delays are out of our control and can push the delivery window past the ETA or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!
We do our best to feature in stock items, but at this time are unable to guarantee stock availability. If you purchase an item that is out of stock, we will contact you with an estimated restock date. If the date isn’t to your liking, we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times prior to placing your order if needed.
Local Red Bank Pick-up
We offer free local pick up from our Red Bank shop for in stock items. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time.
Sales Tax will be charged based on individual state tax laws.
We do not ship to P.O. boxes.
If you live outside of our typical shipping area and see something you must have for your home, please contact us for a quote or to coordinate delivery to your freight forwarder. The Mercantile is not responsible for any transit damages incurred with the use of a Freight Forwarding company. You will be responsible for paying any import duties, brokerage fees, duties, and tariffs, if applicable.
We take great care to curate products that we hope you will love. All the products are carefully sourced from around the world and share our appreciation for functional beauty. Should you be unhappy with your purchase in anyway, please review the details below. Returns may be made in our Shop or by mail.
ALL RETURNS MUST BE INITIATED WITHIN 14 DAYS AND RECIEVED WITHIN 30 DAYS OF THE DELIVERY DATE.
Please note that returned items must be in new condition. We cannot accept returns on final sale items or special-order items. We encourage you to read any product description carefully, this will specify any return restrictions or special-order item. Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments.
All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted and refused for return. It is up to the discretion of The Mercantile to determine if the item is acceptable for refund. If the item is not accepted for return, it will be shipped back to the customer at the customer’s expense. If the item is not damaged, the customer is responsible for return shipping.
Once the item is returned to our store, your refund will be processed.
All hardware is non-returnable, unless defected. If a return is necessary due to damage, your order must be returned within 30 days of delivery. We highly recommend ordering one piece of hardware as a sample before placing an order for your entire space. If a return is necessary due to damage, your order must be returned within 30 days of delivery.
Canceling Your Order
Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back if we are unable to reroute the item during transit.
Please Note: All Custom and Special-Order items are not eligible for cancellation after 48hrs.
Returning Your Item
In order to return, contact us via email at firstname.lastname@example.org or complete our Contact form. Include your order number and details on the item(s) you would like to return.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on it’s condition. If the item is considered unsalvageable, we may not be able to provide any refund.
Do not ship items back to our store without pre-approval, as we will need to review and determine the appropriate return method.
All shipping and delivery charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be hold responsible for lost or damaged products. All accepted returns will be will be refunded in the original form of payment. Refunds will be issued once all items have been received and inspected, please allow 7 days for your return to be processed.
Any returns will be credited back to the payment method originally used for the purchase, unless a store credit is requested. You will be refunded the cost of the merchandise being returned. This does not include the cost of shipping.
In order to exchange, item must be returned and then reordered.